Few months back J&K Bank has entered into a ‘Service Center Agency’ (SCA) tie-up with J&K government for setting up 1109 IT Kiosks in the state. The Kiosks, set up on a Franchiser-Franchisee basis, will act as Common Service Centers (CSC) for delivery of G2C (Government to Customer) and B2C (Business to Customer) services including financial services in all the rural areas of the state. The centers shall be Set here in J&K under name “KHIDMAT CENTRE” and run by Village Level Entrepreneurs (VLEs) identified through a comprehensive selection process made by J&K Bank. This prestigious project will help the Bank in extending its services at the door-step in all the 22 districts of the state.
The Common Services Centres Scheme
• Part of the National e-Governance Plan
• Budgetary allocation of over Rs.27,000 crores for enabling e-
Governance Services to the doorstep of rural citizens
• National e-Governance Plan envisages a three pillar model:
• State Data Centres Back-end
• State Wide Area Networks Delivery Channel
• Common Services Centres Front-end
• 100,000 Common Services Centres to be rolled out by 2008-09- 10
CSC Services
Government Services –G2C
Land Records
Birth/Death Certificates Grievances
Form downloads and submissions
Bill payments –water, electricity, telecom, etc.
Licenses, permits, subsidies
Property Tax and Registration
Bus pass, Railway tickets, Passport, etc.
Business to Business – B2B/G2B
Market Research, Surveys, Data Collection
Rural BPO Services (Data Collection, Digitalization, etc.)
Advertising, Branding and Promotions
Business to Consumer Services - B2C
IT services (Printing, Scanning, DTP, web surfing, etc.)
Agri-business services (consulting, procurement, etc.)
Banking and Financial Services (Loans, Deposits, etc.)
Telecom Services (PCO, phone sales, etc.)
Commercial Services (Matrimonial, Astrology, Bio-data, etc.)
Retail Sales & Referrals (Farm Inputs, Vehicles, etc.)
Education Services (IT Training, English Speaking, etc.)
Health (Tele-medicine, OTC medicines, etc.)
eCommerce (Online shopping, Trading, etc.)
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